Payments for all services are non-refundable once work has started. Refunds are not given for completed work or client changes of mind. Cash App, Zelle, and Apple Pay may be used for services that are on sale.

Web design takes 15 business days, Monday through Friday. E-flyers, logos, and other non-web services take up to 8 business days, Monday through Friday. Rush service is available for non-web services only, with a 24-hour turnaround for $60 or a 48-hour turnaround for $30. Rush web design is available for an additional $100 to $200. Please book accordingly if expedited service is needed.

Final design files are kept for 30 days after project completion. We only provide deliverables in JPG, PNG& pdf formats, so please download and save all files within this period, as we are not required to store them afterward. Thank you for your cooperation and for working with us.

All designs by gfxsbysamone may be used for promotional purposes, including portfolios, social media, and marketing, unless otherwise agreed to in writing before the project begins.

Please inform us of any desired revisions before 50% or more of the project is completed. This helps us integrate changes more efficiently and maintain a smooth project flow.

We rely on timely responses to complete projects efficiently. If no response is received within four days, the project will be considered abandoned. Work can be resumed with a $30 reactivation fee.